Telecom Expense Management

Delta Group has been helping our clients better manage and control telecom and IT expenses with our Telecom solutions and our Professional Service Offerings since 1999. As a Telecom Expense Management (TEM) firm we help our client’s with voice/data services validation and contract negotiations/re-negotiations with current or prospective providers.

Delta Group has flexible programs available for your organizations professional services needs, some offerings are contingent based while others are fee-based or a combination of both. Contact sales, for more information on your professional service needs.

Telecom Audit

10-15% annual savings

The first step to understanding how to control your company’s communications costs is a telecom audit. According to experts, over 75% of the telecom invoices customers receive from vendors have billing errors, costing organizations up to 12% of their annual telecom expenses in inflated costs.

In-house telecom audits are frequently inefficient.

Our ability to leverage 17 years of telecom audit experience, including a long history of audits, negotiations and experience working with carriers enables Delta Group to negotiate credits and work with your vendor to ensure you have the services you need for your business. Historically, organizations that perform their own telecom audits can expect to cut expenses by 3-5% provided they have the telecom audit knowledge, expertise, enough time and resources focused on the task, and effective negotiation skills to recover money from carriers. Through Delta Group’s experienced Professional Services expert, organizations that take advantage of our Telecom Auditing service often experience reductions in excess of 10-15% of their annualized telecom expense.

Delta Group’s Telecom Audit service provides a complete historical audit of services throughout your enterprise, including all expenses in your voice and data services – to recover refunds and credits for your organization. With almost two decades of telecom expense management experience, Delta Group offers the expertise and processes developed through years of studying the industry.

Our Telecom Auditing services provide you with the opportunity to obtain the largest refund possible. Through our process, identifying potential telecom billing errors represents only 20% of the time and effort to complete the validation. The remaining time is spent reconciling with service providers to resolve the claim, correct the errors on the billing and secure the maximum refunds possible.

No Risk Telecom Audit option available

Delta Group offers two primary options for contracting Telecom Audit services. Most clients choose the No Risk, No Cost option for this service. As a contingency offering, Delta Group shares in the refunds we get back for our clients. We are so confident in our abilities to find large refunds, that if no refunds can be found, this service is free of charge. We also offer Telecom Audit services with a fee-based payment structure. Contact for more information on our telecom audit services.

Some Statistics
  • The average Fortune 500 Company processes more than 15,000 telecom-related bills each year
  • For large companies, most telecom invoices are more than 100 pages
  • Even the average mid-sized corporation processes more than 3,000 telecom invoices annually
  • Approximately 85% of mid-sized companies perform NO auditing of their telecom invoices, and pay the bills in full each month without ever recouping overcharges by carriers
  • According to Gartner, as much as 20% of all telecom charges are inaccurate, with 85% of erroneous charge favoring the bottom line of the carriers
Average Monthly Telecom Spending$5,000$10,000$20,000$30,000
Potential Monthly Savings$750$1,500$3,000$4,500
Potential Annual Savings$9,500$18,000$36,000$54,000